Hospitality Generalist 50%

Location: Zug, Switzerland 

SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States.

Job Overview

This role is essential for creating a seamless and positive experience for all office visitors and staff.

Key responsibilities include managing reception and front desk operations, coordinating meeting logistics and catering, maintaining cleanliness and inventory in common areas. The individual will work closely with caterers and vendors to maintain high service standards for catering and hospitality needs. Furthermore, this role will be assisting the Office Manager or Head of Reception in various projects, including onboarding, i.e. preparing welcome packages for new hires.

Main Responsibilities

These responsibilities are designed to ensure a well-organized, secure, and welcoming office environment for both employees and visitors. The role plays a critical part in supporting day-to-day operations, enhancing the overall workplace experience, and fostering a positive, efficient atmosphere across all office locations.

Reception and Security Management:

• Professionally welcome all visitors and ensure smooth access to the office.
• Issue and track visitor badges and physical keys, maintaining a secure environment.

Meeting and Event Coordination:

• Plan, schedule, and prepare meeting rooms and event spaces to meet team needs.
• Oversee event logistics, including coordinating catering and hospitality services, ensuring seamless execution and a positive experience for all attendees.

Vendor and Catering Coordination:

• Collaborate with external vendors and caterers to ensure high-quality service for both regular office needs and special events.
• Monitor and control event-related expenses to stay within budget while maintaining service excellence.

Inventory & Office Cleanliness Oversight:

• Manage the inventory of office supplies in kitchens and common areas, ensuring timely restocking.
• Work closely with the cleaning team to maintain a tidy and organized office environment throughout the day.

New Hire Onboarding Support:

• Prepare and distribute welcome packages for new hires, utilizing the Newcomer list in Teams.
• Assist in facilitating a smooth onboarding process, helping new employees feel welcomed and settled into the office environment.

Skills and Qualification

• Exceptional Customer Service: Proactive and solution-oriented, with a strong focus on ensuring both visitors and employees receive excellent support.
• Strong Multitasking and Organizational skills: Able to manage multiple tasks simultaneously while maintaining attention to detail. Well-organized, with the ability to prioritize and meet deadlines in a fast-paced environment. Hands-on approach with a keen eye for detail.
• Professional Demeanor and Appearance: Consistently maintains a professional attitude and appearance, handling hospitality duties and office operations with efficiency and discretion, often working behind the scenes to ensure smooth operations.
• Effective Communication Skills: fluent in German and comfortable interacting with a diverse range of people. Skilled in Microsoft Office (Word, Excel, PowerPoint), SAP
• German Language Skills

Desirable (nice to have)

• Experience in hospitality, event management, or customer-facing roles is highly desirable.
• English language (conversational level).

We Offer

• A company culture Focusing on our Customers, Operating with Ethics and Integrity, Driving Simplicity, Learning, Improving & Delivering Together.
• A multicultural team and modern working environment with state-of-the-art facilities and technologies.
• Challenging assignments in a fast growing and innovative industry.
• Various opportunities for personal and professional development within a global organization.
• Flexible hours and hybrid working policy.  
• Centrally located office in Zug, very close to the train station. 

Interested in joining SHL Medical and in supporting us with your expertise and personality? Then we look forward to receiving your application including your CV, motivation letter, and all other relevant documents.

For more information on SHL Medical, please visit: shl-medical.com