Global Account Manager

SHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. With a global team of 6,000 employees, we partner with leading pharmaceutical and biotech companies to deliver innovative autoinjectors, pen injectors, and other drug delivery systems that ensure effective treatment for patients. Headquartered in Switzerland since 2018, with key operations in Sweden, Taiwan, and the US, we are united by a commitment to innovation, impact, and growth. Together, we empower our people to develop solutions that make a meaningful difference in the lives of millions of patients while fostering a supportive, inclusive, and dynamic workplace for our colleagues.

Job Overview

The Global Account Manager is responsible for building and maintaining strong relationships with existing SHL Medical customers. Understanding their needs and expectations and ensuring their satisfaction with our products and services. After the development agreement is signed, you will be the customers’ main point of contact and will be responsible for negotiating the supply agreement, providing continuous customer support, initiating the execution of the supply agreement, and generating new business opportunities with the customer

Main Responsibilities

• Account strategy support: Provide input to the design of account strategies and support with the execution of account plans. 
• Supply agreement negotiation: Develop, present, and negotiate commercial supply agreements based on pricing provided by the Pricing & Offer Management team. If necessary, implement price increases for ongoing supply, negotiate supply scale-ups, and execute other changes to the supply agreement. 
• Customer support: Act as the main contact along the sales process after the development agreement is signed. Ensure maximum customer satisfaction – e.g., by providing transparency in contracts, following up on customer requirement changes, connecting the customer to the right stakeholder, etc. 
• Supply agreement execution: Secure customers’ approval of the supply agreement and internally transfer customers to supply chain and operations to initiate the execution of the supply agreement. Intervene with customers in case of escalation risks and meet with customers on a regular basis to review the contract and any potential concerns.  
• Relationship building: Identify, develop, and nurture both existing and new stakeholder relationships at existing customers of SHL Medical with the aim of generating leads. Collaborate with the Business Development team to pursue identified new business opportunities. 

Minimum requirements

• Minimum 7 years of experience in key account management.
• Commercial experience: Strong experience in account management and / or sales with deep knowledge and passion for business-to-business sales processes involving complex products, with long sales cycles and multiple stakeholders. 
• Industry knowledge: Experience in the pharmaceutical, biotechnology, med-tech, primary packaging, secondary packaging, and / or drug delivery device industry. 
• Relationship building: Excellent interpersonal and communication skills to build strong relationships with clients. Being proactive, responsive, and maintaining regular contact with clients. 
• Stakeholder management: Ability to drive forward the commercial agenda based on in-depth experience in building up, engaging with, and managing stakeholder groups from diverse cultural backgrounds, internal and external audiences, and varying levels of seniority. 
• Project management: Strong sales project management skills with proven ability to initiate, scope, set up, and drive opportunities along the sales process. Ability to maintain demanding timelines and flexibility to master a workload which frequently necessitates an adjustment of priorities. 
• Analysis and problem solving: Strong analytical, problem-solving, and ideation skills. Able to turn customer problems into impactful solutions and communicate these in simple and easy to understand messages. 
• Overseas travel: Willingness and flexibility to travel overseas for approx. 30% of working time (customer meetings mainly in Asia and US, events, conferences, exhibitions etc.).
• Proficiency in English (both written and spoken) is essential for effective communication in this role.

Preferred qualifications

• Technical expertise: Understanding of technical aspects of medical technology products and services. This includes knowledge of or ability to learn about product features, functionality, and applications. 
• Great level of German & Mandarin

Relevant Qualification /Education and Training

• Bachelor’s degree in a relevant field (technical, business, medical, etc.). Master’s degree or further education are considered a plus. 

We Offer

• An exciting opportunity in a fast-growing international medical device company
• A modern working environment, with multicultural and dynamic teams
• Flexible working hours and a hybrid remote work policy
• A centrally located office in Zug, very close to the train station

Interested in joining SHL Medical and in supporting us with your expertise and personality? Then we look forward to receiving your application including your CV, motivation letter, and all other relevant documents to our Talent Acquisition Department.

For more information on SHL Medical, please visit: shl-medical.com