IT - Services Tech Lead

SHL (Scandinavian Health Ltd) is currently the world's largest privately-owned designer, developer and manufacturer of advanced drug delivery systems. The organization was established in 1989 by Swedish entrepreneurs Roger Samuelsson and Martin Jelf with the goal of combining world-class manufacturing in Asia with the strengths of Western Management practices. SHL manufactures devices including pen injectors, auto injectors and inhaler systems. We also manufacture a range of other products including pressure mattress systems, patient lifting slings, medical soft goods, beds, neurosurgical devices, catheters and industrial equipment.

瑞健集團(SHL)成立於1989年，目標以西方管理模式在亞洲打造具有國際水準的生產中心。如今，在全球製藥及生物科技領域，SHL已成為藥物輸送系統的OEM/ODM領導製造商，如自動安全注射器。除此之外，SHL還擴展許多產品線，像是軟性結構類醫療產品、醫療氣墊床、醫療床、腦神經手術器具、工業 設備和醫療用吊昇設備等，目標市場為北美、歐洲及亞洲。

【Job Overview】

In Taiwan, SHL Medical is looking for a Client Engineering Tech Lead as part of the Information Communication Technology Service team. The responsibility of the Tech Lead comprises the management and maintenance of Microsoft Windows client infrastructure.

【Responsibilities】

• Operational end point device delivery and management.
• Successful conduct Win11 rollout, deploy WI and lead L1/L2 members to achieve project milestone.
• Properly plan aged device replacement and endpoint device procurement plan.
• Properly plan and implement latest stable versions of global standard software applications as well as patching/update.
• Effectively manage and monitor endpoint devices using SCCM/Intune, including MFA, software, policy, and patch deployments, as well as BYOD management.
• Well manage vendor and our internal supply chain communication.
• Up-To-Date maintenance of both H/W and S/W, including optimization plan delivery.
• Assist or design global client engineering process as well as optimization plan delivery.
• Properly perform knowledge management with documentation and workshop.
• Properly conduct ITSM ticket process.
• Update/rectify resolution for each ticket, especially from technical point of view.
• Comply with SLA regulation as P1/P2/P3/P4 priority.
• Work closely together with the Information Security organisation to enhance and improve security setups for client infrastructures.
• Strong organisational qualities to meet tight deadlines as well as coordinate, prioritise and communicate project status to all applicable parties.
• Help to grow a healthy, collaborative engineering culture in line with the company values.
• Serve as an Individual Contributor.
• Engage in bilingual communication on a daily basis.
• 端點設備的操作交付與管理。
• 妥善管理供應商和內部供應鏈的溝通。
• 保持最新的硬體與軟體維護，包括優化計劃的交付。
• 協助或設計全球客戶工程流程及優化計劃的交付。
• 妥善進行知識管理，包括文件編寫和工作坊。
• 妥善執行 ITSM 工單流程。
• 與資訊安全組織密切合作，增強和改進客戶基礎設施的安全設置。
• 具備強大的組織能力，能夠在緊迫的期限內完成工作，並協調、優先處理和傳達專案狀態給相關各方。
• 幫助培養符合公司價值觀的健康、協作的工程文化。
• 擔任個別貢獻者的角色。
• 在日常工作中進行雙語溝通。

【Qualification】

• Bachelor's degree, ideally in Computer Science or Information Systems.
• 10+ Years of IT related experience in the following technologies:
• Microsoft Active Directory with Microsoft Entra ID hybrid-join enviornment.
• Microsoft SCCM/Intune, manage/deploy for large number of client devices (More than 5K).
• Microsoft Windows clients (7, 10, 11), use performance monitor or related tools to identify bottlenecks or resource issues, and analyze system performance accordingly.
• CLI or PowerShell scripts in automating operational processes.
• Meeting room technologies (SIP, projectors, TV, wireless presentation, AV, VC, room reservation terminal…etc.).
• Knowledge in Dell Technology, especially for Windows client configuration.
• Knowledge in MFP management as well as printing resolution.
• Microsoft 365 certified: Administrator Expert is preferred.
• Cisco Networking certificate is a plus.
• Good verbal and written communication in both English and Chinese are mandatory.
• Excellent communicator in a cross-functional team.
• A high level of autonomy in combination with a results-driven mindset.
• 大學學位以上，理想是資訊相關科系。
• 超過10年的IT相關經驗，涵蓋以下技術：
• 會議室技術（SIP、投影機、電視、無線演示、AV、視頻會議、會議室預訂終端等）。
• 熟悉Dell技術，特別是Windows客戶端配置。
• 了解多功能複合機（MFP）管理以及打印問題的解決。
• 擁有Microsoft 365認證：管理員專家優先考慮。
• 具備Cisco網絡認證者尤佳。
• 必須具備良好的中英文口語和書面溝通能力。
• 在跨功能團隊中是出色的溝通者。
• 具有高度自主性並具備結果導向的思維。