IT - M365 Administrator

About SHL Medical

SHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. With a global team of 6,000 employees, we partner with leading pharmaceutical and biotech companies to deliver innovative autoinjectors, pen injectors, and other drug delivery systems that ensure effective treatment for patients. Headquartered in Switzerland since 2018, with key operations in Sweden, Taiwan, and the US, we are united by a commitment to innovation, impact, and growth. Together, we empower our people to develop solutions that make a meaningful difference in the lives of millions of patients while fostering a supportive, inclusive, and dynamic workplace for our colleagues.

Job Overview

We are looking for an experienced Microsoft 365 Administrator to manage and optimize our Microsoft 365 environment. The role focuses on core services like Entra ID (formerly Azure Active Directory), Copilot, Microsoft Purview, SharePoint, OneDrive and Teams, while overseeing and coordinating license management and integration with third-party systems. The ideal candidate will continuously improve the user experience by driving system efficiency, ensuring data security, and integrating cloud services with external platforms to support business operations.

Main Responsibilities

• Microsoft Purview (Data Governance & Compliance):
• • Implement and manage Microsoft Purview features, including data loss prevention (DLP), sensitivity labels, and information protection.
  • Support compliance initiatives by managing eDiscovery, audit logs, and data retention policies to meet regulatory standards (e.g., GDPR).
• Collaboration Tools Management (SharePoint Online, Teams, OneDrive):
• • Oversee the configuration, administration, and optimization of SharePoint Online and Microsoft Teams to improve productivity and collaboration.
  • Manage the setup, structure, and permissions of SharePoint sites, Teams channels, and document libraries.
  • Continuously improve collaboration workflows by integrating third-party tools and services into Microsoft 365, such as document management systems, project management tools, or CRM solutions.
• License Management:
• • Oversee and optimize Microsoft 365 license assignments and usage, ensuring proper allocation and cost efficiency.
  • Monitor license consumption and adjust allocations based on user needs and organizational growth.

• User Experience Enhancement and Support:
  • Act as 2nd support line to help on solving users’ issues in concern of Microsoft 365 and fulfil the SLA.
  • Collaborate with IT and business teams to identify areas of improvement in the user experience within the Microsoft 365 ecosystem.
  • Continuously assess and implement enhancements to improve productivity, collaboration, and ease of use across services such as Teams, SharePoint, and OneDrive.
  • Provide user training and support to maximize the effective use of Microsoft 365 services.
• Integration with Third-Party Systems:
  • Ensure seamless integration of Microsoft 365 with third-party systems, such as CRMs, project management tools, and ERP systems, using APIs, Power Automate, or other connectors.
  • Coordinate with third-party vendors to implement and maintain integrations that enhance workflows and business processes.
• Security and Compliance:
  • Develop and enforce security policies across Microsoft 365 services, ensuring that organizational data is secure and compliant with industry standards.
  • Implement zero-trust security models and advanced security features like Microsoft Defender for Office 365 and identity protection through Entra ID.
• Automation and Continuous Improvement:
  • Use PowerShell scripting and other automation tools to streamline administrative tasks, reporting, and monitoring within Microsoft 365.
  • Evaluate and implement new Microsoft 365 features, updates, and third-party tools that support continuous improvement efforts and optimize the system environment.
• Monitoring and Reporting:
  • Monitor the health, performance, and security of the Microsoft 365 environment, generating regular reports for system performance, compliance, and user activity.
  • Track and report key metrics related to user adoption, license usage, and system health, ensuring proactive issue resolution.

Minimum Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience:
  • Minimum of 3-5 years of experience in administering Microsoft 365 services, with a strong focus on Entra ID, Microsoft Purview, SharePoint, and Teams.
  • Experience with integration of Microsoft 365 services with third-party systems and tools.
• Certifications:
  • Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Identity and Access Administrator, or relevant Microsoft certifications. 
• Skills and Competencies:
  • In-depth understanding of Microsoft 365 architecture, including Entra ID, Purview, Intune, SharePoint, and Teams.
  • Experience with the Microsoft Hybrid AD setup with On-Prem AD and Entra ID
  • Strong experience with Microsoft Graph and PowerShell scripting for automation and administration.
  • Knowledge of security and compliance frameworks relevant to cloud environments (e.g., GDPR).
  • Strong problem-solving and troubleshooting skills.
  • Strong attention to detail in both communications and solution development.
  • Candidates must be committed to exceptional client service and professionalism, responsiveness, mannerism in workplace and an attitude that fosters collaboration, teamwork and respect.
  • In-depth understanding and wide application of technical principles, theories, and concepts in the field.
  • Excellent communication skills and the ability to work across IT and business teams to drive improvements.
  • Very good verbal and written communication in English and Chinese, including documentation standards.

Preferred Qualifications

• Familiarity with Zero Trust security architecture.
• Experience with hybrid cloud environments, integrating on-premises systems with Microsoft 365.Experience with Copilot implementation.

We Offer

• Challenging assignments in a fast-growing and innovative industry.
• A multicultural team and modern working environment with state-of-the-art facilities and technologies.
• A place where we take pride in the inclusive and collaborative environment we have built - one where a true sense of belonging fosters meaningful exchange and shared growth.
• Various opportunities for personal and professional development within a global organization.
• Flexible hours and hybrid working policy.