IT - Server Engineer

SHL (Scandinavian Health Ltd) is currently the world's largest privately-owned designer, developer and manufacturer of advanced drug delivery systems. The organization was established in 1989 by Swedish entrepreneurs Roger Samuelsson and Martin Jelf with the goal of combining world-class manufacturing in Asia with the strengths of Western Management practices. SHL manufactures devices including pen injectors, auto injectors and inhaler systems. We also manufacture a range of other products including pressure mattress systems, patient lifting slings, medical soft goods, beds, neurosurgical devices, catheters and industrial equipment.

瑞健集團(SHL)成立於1989年，目標以西方管理模式在亞洲打造具有國際水準的生產中心。如今，在全球製藥及生物科技領域，SHL已成為藥物輸送系統的OEM/ODM領導製造商，如自動安全注射器。除此之外，SHL還擴展許多產品線，像是軟性結構類醫療產品、醫療氣墊床、醫療床、腦神經手術器具、工業 設備和醫療用吊昇設備等，目標市場為北美、歐洲及亞洲。

【Job Overview】

In Taiwan, SHL Medical is looking for a Senior Server Engineer as part of the Information Communication Technology Infrastructure team. The responsibility of the Senior Server Engineer comprises the management and maintenance of business-critical Windows and Linux server infrastructure. The position cooperates closely with consultants, vendors, IT, Security, and business stakeholders. Together with system owners and architects, the Senior Server Engineer plans, proposes, and provisions technical solutions that meet technical best practices and the company’s business goals. SHL Medical 正在尋找一名資深伺服器工程師加入IT Infra團隊。資深伺服器工程師的職責包括管理和維護關鍵業務的 Windows 和 Linux 伺服器基礎設施。此職位需與顧問、供應商、IT、安全部門及業務相關方密切合作。資深伺服器工程師將與系統擁有者和架構師共同計劃、提案並提供符合技術最佳實踐和公司業務目標的技術解決方案。

【Responsibilities】

• Act as 2nd support line to help on solving users’ issues in concern of server infrastructures and fulfil the SLA
• Design, implement, maintain and improve server infrastructures such as Microsoft environments, Linux Servers (SUSE Enterprise, Ubuntu LTS), SAN storage, rack-mount/blade servers, backup solution, VMware server virtualization, IaaS solution (Azure) and infrastructure monitoring solution
• Lead troubleshooting and root cause analysis to effectively resolve issues and deliver sustainable solutions in collaboration with technical peers
• Monitor server infrastructure health and keep track of their availability, performance, and responsiveness
• Work closely together with the Information Security organization to enhance and improve security setups for server infrastructures
• Write the documentation of design specifications and implementation details
• 作為第二線支持，協助解決用戶關於伺服器基礎設施的問題並達成服務水平協議 (SLA)
• 設計、實施、維護並改進伺服器基礎設施，如 Microsoft 環境、Linux 伺服器 (SUSE Enterprise、Ubuntu LTS)、SAN 存儲、機架式/刀片伺服器、備份解決方案、VMware 伺服器虛擬化、IaaS 解決方案 (Azure) 和基礎設施監控解決方案
• 領導故障排除和根本原因分析，與技術同行合作，有效解決問題並提供可持續的解決方案
• 監控伺服器基礎設施的健康狀況，跟踪其可用性、性能和響應速度
• 與信息安全組織緊密合作，增強和改進伺服器基礎設施的安全設置
• 編寫設計規格和實施細節的文檔

【Qualification】

• University degree, ideally in Computer Science or Information Systems
• 5+ Years of server infrastructure-related experience in the following technologies:
• Microsoft Active Directory domain services, Hybrid AD setup with On-Prem AD and Entra ID related features, Windows Servers (2012 R2 to latest versions), Windows clustering or related high-availability technologies, Azure services
• Backup solution
• File and print services using Windows Server
• SAN Storage and NAS (FC-SAN, iSCSI, NAS appliances)
• VMware server virtualization
• Strong knowledge in Windows server performance analysis, including use of performance monitor or related tools to identify bottlenecks or resource issues
• Strong Knowledge of Windows networking technologies and use of diagnostic tools such as Wireshark or Network Monitor to identify communication issues
• Strong Knowledge of Active Directory architecture, monitoring, and troubleshooting. Accessing and securing network resources via NTLM, Kerberos and SSL knowledge in DR site implementation (hot site or warm site)
• Familiar with Microsoft Azure services
• Familiar with PowerShell scripts in automating operational processes
• 大學學位，資訊科學或資訊系統相關領域為佳。
• 5年以上伺服器基礎架構相關經驗，涵蓋以下技術：
• Microsoft Active Directory 網域服務，包括本地 AD 與 Entra ID 的混合 AD 設定及相關功能。
• Windows Server（2012 R2 至最新版本）。
• Windows 群集或相關高可用性技術。
• Azure 雲端服務。
• 備份解決方案。
• 使用 Windows Server 的檔案與列印服務。
• SAN 儲存與 NAS 技術（如 FC-SAN、iSCSI、NAS 應用裝置）。
• VMware 伺服器虛擬化技術。
• 熟悉 Windows 伺服器效能分析，能使用效能監視器或相關工具來識別瓶頸或資源問題。
• 精通 Windows 網路技術，並能使用 Wireshark 或 Network Monitor 等診斷工具排除通訊問題。
• 深入了解 Active Directory 架構，包括監控與故障排除。熟悉 NTLM、Kerberos 和 SSL 驗證以存取及保護網路資源，並具備災備中心（熱備份或溫備份）實施經驗。
• 熟悉 Microsoft Azure 服務。
• 熟悉使用 PowerShell 腳本進行操作流程自動化。